The Mastercard® card with extensive customer service
Online access with your mobile phone, tablet or PC
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Netdirect Prepaid Mastercard® Customer service

With your Prepaid Mastercard you can experience account management on all mobile phones, tablets or PCs with an internet browser.
If you are at home or on the road, using a smartphone or a common mobile phone, you can do all your banking without installation of additional software in your browser by Email. Plus your  Prepaid Mastercard features an exclusive card account monitor.

In the interactive login-area of your card account you can not only overview your entire card account loadings, expenditures and current statement, but also find comfortable customer friendly solutions and functions to help yourself immediately without the need to contact customer service. You can now change your personal information or help us to resolve your inquiries to payments directly. We listen to our customers feedback carefully and are constantly improving our services by adding more smart and helpful Netdirect online banking functions.

Netdirect is dedicated to the highest level of customer satisfaction. You can reach our customer service team by email any time. Please write your questions to support(at)Netdirect.io and we will respond in most cases immediately - latest after one working day only. To help us to speed up resolving your inquiry, please describe your problem as detailed as possible and attach copies or screenshots that you think are supportive. We believe it is better for you and for us to deal directly instead of frustrating calls with outsourced call center agents.

You can also post or send us a message on Facebook, Twitter to contact us